Refund & Cancellation Policy

1. Overview

Lovely ("we," "our," or "us") sells personalized digital templates — small interactive web pages that you create on lovelydesign.in and publish to a unique URL. Because our products are delivered digitally and instantly upon successful payment, refund requests are evaluated against the criteria below.

This policy applies to all purchases made on Lovely, regardless of the payment method (UPI, credit/debit card, net banking, wallets) or the buyer's country.

2. Pay-Per-Publish Model

Lovely uses a pay-per-publish pricing model — there is no subscription:

• Creating and editing draft projects is always free.
• Payment is required only when you publish a paid template.
• Once payment is successful and your project is published to a live URL, the digital product has been delivered to you.

3. When Refunds Are Available

We will refund or reverse a charge in the following situations:

• Duplicate charge: You were charged more than once for the same publish action due to a payment processing error.
• Failed publish despite successful payment: Your payment was deducted but your project did not get published due to a technical error on our side, and we are unable to publish it for you.
• Unauthorised transaction: The payment was not initiated by you. Please also notify your bank or card issuer immediately.
• Service-affecting bug: A verifiable bug on Lovely prevents you from using the published project as advertised, and we are unable to fix it within a reasonable time.

For these cases, please contact us within 7 days of the transaction at hello@lovelydesign.in with the details listed in section 6.

4. When Refunds Are Not Available

Refunds are generally not provided for:

• Successfully published projects — the digital product has been delivered.
• Change of mind after publishing.
• Inability to share, view, or open the project due to issues outside Lovely's control (e.g., recipient's device, browser, internet connectivity, ad-blockers, or messaging app link previews).
• User-uploaded content (text, images) that does not display the way you expected, when our renderer is functioning correctly.
• Add-ons that have already been provisioned (e.g., a custom domain that has been configured and is active).
• Requests made after 7 days from the transaction date.

5. Cancellation Before Publish

Because draft projects are free and payment only happens when you click Publish, you can cancel any time before that step — there is nothing to refund.

If you initiate a payment but close the checkout window before completing it, no charge is made by Razorpay and no action is needed.

6. How to Request a Refund

Email hello@lovelydesign.in with the subject line "Refund request" and include:

• Razorpay Payment ID (e.g., pay_xxxxxxxxxxxx) — visible in your payment confirmation email.
• Date and amount of the transaction.
• Email address used for the purchase.
• Reason for the refund request.
• Any supporting screenshots or details that help us verify the issue.

We aim to respond within 2 working days. We may ask follow-up questions to verify the issue before approving a refund.

7. Refund Processing Time

Once a refund is approved, the amount is initiated back to the original payment method. Time to reflect in your account depends on your bank or card issuer:

• Domestic (INR): UPI, Indian credit/debit cards, net banking, and Indian wallets — typically 5–7 working days from approval.
• International cards (USD, EUR, GBP, AED, and other foreign currencies): typically 7–14 working days from approval, depending on your bank and card network.

Refunds are always processed back to the original payment method. We are unable to refund to a different account, card, or method.

8. Add-Ons

Optional paid add-ons (such as Custom Domain) are non-refundable once they have been provisioned and are active, except in the case of a duplicate charge or a verifiable failure to provision the add-on on our side.

If you have not yet used or provisioned the add-on and contact us within 24 hours of purchase, we will consider a refund on a case-by-case basis.

9. Chargebacks and Disputes

If you raise a chargeback or dispute with your bank or card issuer without contacting us first, we will work with your bank and Razorpay to provide all relevant transaction information, including any product delivery records and IP/device details.

We strongly encourage you to email us first — most issues are resolved faster directly than through a bank dispute.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Refund requests are evaluated against the policy in effect on the date of your transaction.

11. Contact Us

If you have any questions about this policy or need to request a refund, please reach out at: